Overview

Our company values transparency and compliance with Irish laws and GDPR regulations. This Payment and Refunds Policy outlines the terms related to payments, subscriptions, refunds, and cancellations for services offered by our company. By making a purchase with us, you agree to the following terms and conditions.

Payment Methods

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, etc.)
• Other payment methods as specified at checkout.

All payments are processed securely, and we do not store payment details on our servers. Your payment information is handled in compliance with GDPR regulations to ensure data security.

Payment Methods

Our company offers multiple subscription plans, each designed to provide different levels of service to suit diverse business needs. Our subscription plans include but are not limited to:

• Basic Plan
• Gold Plan
• Platinum Plan
• Diamond Plan

Each plan has specific services and benefits, which are detailed on our Services page. Subscriptions are billed on a recurring basis and require a minimum commitment period.

Minimum Subscription Commitment

When purchasing a subscription, you agree to an initial commitment period of six months. During this time, the subscription cannot be canceled. After the six-month period, you may cancel your subscription, effective at the end of the current billing cycle.

Early Cancellation Policy

In exceptional circumstances, if you wish to cancel your subscription before the end of the six-month commitment period, you may submit a formal request. The process is as follows:

• Submit an Early Cancellation Request Form: You must complete and submit a cancellation request form, detailing the reason for the early termination. This form can be requested by contacting us at info@nina-marketing.com.
• Review Period: Our team will review your request within 10 business days and may contact you for further information if required.
• Fees for Early Cancellation: If approved, an early termination fee may apply, depending on the terms of your subscription.

Note: Approval for early cancellation is at our discretion, and we may deny requests that do not meet our policy criteria.

Refund Policy

Subscription Refunds: Due to the nature of our services, subscription fees are non-refundable once a payment has been processed. This is because services are rendered immediately upon payment, and resources are allocated based on active subscriptions.

Partial Refunds: In rare cases where a refund is granted (such as in cases of service failure due to our error), it will be calculated on a pro-rata basis, minus any applicable fees and charges incurred during the subscription period.

Non-refundable Items: Certain items and services are exempt from refunds, including:

• Gift cards
• Downloadable software products
• Health and personal care items

Sale Items

Only regular-priced items may be eligible for refunds. Sale or discounted items are not refundable.

Returns and Exchanges

Physical Goods: If you purchase a physical product from us, the item must be unused and in its original packaging to qualify for a return. Returns must be initiated within 30 days of purchase, and you must provide proof of purchase.

Return Shipping Costs: You will be responsible for paying shipping costs for returning an item. Shipping costs are non-refundable.

Process for Refunds

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. Approved refunds will be processed and a credit will be applied to your original payment method within a certain number of days.

If you haven’t received a refund within the expected timeframe:

• First, check your bank account.
• Contact your credit card provider, as processing times may vary.
• Contact your bank if further delays occur.

If you still have not received your refund, please contact us at info@nina-marketing.com.

GDPR Compliance

We are fully committed to complying with GDPR regulations to protect your data privacy. All payment information and personal data are securely processed and stored in accordance with GDPR requirements. You may request access to your personal data, correction, or deletion at any time by contacting our Data Protection Officer at info@nina-marketing.com.

Contact Information

• Email: info@nina-marketing.com
• Phone: +353894653639
• Address: Dublin, Ireland